fmc99 Privacy Policy

1. Introduction

1.1 fmc99 takes privacy seriously. We recognise that our members — including players from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and across Malaysia — trust us with sensitive personal and financial information. That trust is something we work to earn and maintain every day through responsible data handling practices.

1.2 This Policy applies to all personal data processed by fmc99 in connection with the registration and operation of player accounts, the processing of financial transactions, the provision of customer support, and the general operation of the fmc99 platform.

1.3 For the purposes of this Policy, "personal data" means any information that identifies or could reasonably be used to identify a natural person, whether directly or indirectly. This includes information such as your name, email address, phone number, payment details, and device identifiers.

2. Data We Collect

2.1 fmc99 may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identification documents (such as MyKad, passport, or driving licence) collected during the KYC verification process.
• Contact Data: Email address, mobile phone number, and residential address.
• Account Data: Username, account preferences, login history, session timestamps, and device information.
• Financial Data: Payment method details (e.g., bank account numbers, e-wallet identifiers for Touch 'n Go eWallet, Boost, GrabPay, and DuitNow), transaction history, deposit amounts, and withdrawal records.
• Gaming Data: Game history, bet amounts, game outcomes, and bonus usage records.
• Technical Data: IP address, browser type, operating system, device identifiers, and cookies.
• Communications Data: Records of your interactions with fmc99 customer support, including live chat transcripts and email correspondence.

3. How We Collect Data

3.1 fmc99 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the fmc99 platform, including via cookies, web beacons, and server logs.
• Third-party sources: Identity verification and fraud screening services, payment processors, and where permitted, publicly available sources used for due diligence purposes.

4. How We Use Your Data

4.1 fmc99 uses your personal data for the following purposes:

• To create and manage your fmc99 account;
• To verify your identity and age (21+ requirement) as required by our responsible gaming obligations;
• To process deposits and withdrawals and prevent financial fraud;
• To provide customer support and resolve disputes;
• To send you service-related communications, including account notices, security alerts, and transaction confirmations;
• To personalise your gaming experience and deliver relevant promotional offers where you have consented to receive them;
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited conduct;
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements;
• To analyse platform usage and improve the fmc99 service.

5. Legal Basis for Processing

5.1 fmc99 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform our contractual obligations to you as a member of fmc99, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and CTF obligations.
• Legitimate interests: Processing carried out in fmc99's legitimate interests, such as fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as the receipt of marketing communications. You may withdraw consent at any time by contacting our support team.

6. Data Sharing & Disclosure

6.1 fmc99 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes.

6.2 fmc99 may share your personal data with the following categories of recipients where necessary:

• Payment service providers: To process your deposits and withdrawals via services including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and bank transfers.
• Identity verification and fraud screening services: To perform KYC checks and detect fraudulent activity.
• Game providers: Third-party game studios whose games are hosted on the fmc99 platform may receive limited data necessary to operate their games and maintain game integrity.
• Regulatory authorities and law enforcement: Where required to do so by applicable law, court order, or regulatory request.
• IT and cloud service providers: Infrastructure partners who support the operation of the fmc99 platform, all of whom are bound by confidentiality obligations.

6.3 In the event of a merger, acquisition, or sale of fmc99's business or assets, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection obligations.

7. International Data Transfers

7.1 fmc99's operations involve the use of technology infrastructure and service providers that may be located outside Malaysia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, fmc99 will implement appropriate safeguards — such as contractual data protection clauses — to ensure that your data remains adequately protected.

7.2 By using the fmc99 platform, you acknowledge that your personal data may be transferred and processed outside Malaysia as described in this Policy.

8. Data Retention

8.1 fmc99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

8.2 In general, fmc99 retains account and transaction data for a minimum of five (5) years following account closure, in compliance with applicable AML and financial record-keeping requirements.

8.3 Where retention is no longer necessary or legally required, fmc99 will securely delete or anonymise personal data in a manner that ensures it cannot be reconstructed or re-identified.

9. Cookies & Tracking Technologies

9.1 fmc99 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device by the fmc99 website.

9.2 fmc99 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function, including maintaining your login session and storing your cart or bet slip data.
• Functional cookies: Used to remember your preferences and settings, such as language and display preferences.
• Analytics cookies: Used to collect aggregated data about how members use the fmc99 platform, enabling us to improve performance and user experience.

9.3 You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fmc99 platform.

10. Security Measures

10.1 fmc99 implements a range of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fmc99 platform;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Role-based access controls limiting employee access to personal data to those with a legitimate need;
• Regular security audits and penetration testing conducted by independent security professionals;
• Intrusion detection systems and real-time monitoring of suspicious activity.

10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fmc99 will notify affected members and relevant regulatory authorities as required by applicable law.

11. Your Rights

11.1 Subject to applicable law and any overriding legitimate interests of fmc99, you have the following rights in relation to your personal data:

• Right of access: The right to request a copy of the personal data fmc99 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fmc99's legal retention obligations.
• Right to restriction: The right to request that fmc99 restricts the processing of your personal data in certain circumstances.
• Right to object: The right to object to the processing of your personal data where fmc99 relies on legitimate interests as the legal basis.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11.2 To exercise any of these rights, please contact fmc99 customer support via live chat or at [email protected]. fmc99 will respond to all data subject requests within thirty (30) days of receipt.

12. Children & Minors

12.1 The fmc99 platform is strictly intended for adults aged 21 years and above. fmc99 does not knowingly collect personal data from individuals under the age of 21.

12.2 If fmc99 becomes aware that it has collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the relevant account.

12.3 If you have reason to believe that a minor has registered an account on the fmc99 platform, please contact our support team immediately.

13. Changes to This Policy

13.1 fmc99 reserves the right to update this Privacy Policy at any time. The most current version will always be published on the fmc99 website with the date of the most recent revision noted at the top of the document.

13.2 Where material changes are made to this Policy, fmc99 will notify registered members via the contact details associated with their account. Continued use of the fmc99 platform following notification of a material change constitutes acceptance of the revised Policy.

14. Contact

14.1 If you have any questions, concerns, or complaints regarding this Privacy Policy or fmc99's data practices, please contact our Data Protection team:

• Live chat: Available 24/7 via the fmc99 website
• Email: [email protected]

14.2 fmc99 will acknowledge all privacy-related enquiries within forty-eight (48) hours and will endeavour to resolve all substantive complaints within thirty (30) days.